Informations générales

Description du poste

Fonction

Service Clients - Service Clients

Intitulé du poste

Customer Co-Ordinator H/F

Description du poste

The MANE Derby office operates within the Flavours division of the MANE group. We are looking for an office-based Customer Co-Ordinator to join the small yet busy Customer Services Department at the UK office in Pride Park, Derby.

The role is to provide a high-level of sales support across all functions of the business at both a local level (with customers & colleagues alike), and an international level, as we work closely with our colleagues at Head Office and across the Europe, Middle East & Africa (EMEA) regions.

We are a friendly, hard-working team and we are looking for a self-motivated individual to confidently build strong working relationships across the various business sites and directly with customers, within the supporting administrative nature of their role.

No two days are the same. The role is varied, fast-paced and detail orientated. It is predominantly systems-based using our bespoke CRM system that is used across all departments globally - GPMS. Your role will involve:

• Working closely with our Key Account Managers & Technical teams in Derby as well as across EMEA. Clear written and verbal English communication (with people whose first language is highly likely not to be English) will be a key part of your role
• Raising projects and various customer queries in the CRM system, ownership of and following up with the relevant department(s) in France as well as establishing yourself as a direct customer contact
• Providing accurate pricing for products in various currencies and incoterms from various production sites
• Arranging for product samples to be sent both to customers and to our Derby office for use in our development laboratories. This will involve providing relevant supporting shipping paperwork as well as dealing with couriers to both send parcels and track their arrivals
• Ensuring our system processes and protocols are adhered to and the system is kept up to date as per your manager & Head Office requirements

Profil du candidat recherché

EDUCATION
Ideally educated to a higher education level e.g. A-Level/ BTEC.
WORK EXPERIENCE
Previous experience in a detail-orientated, system-based role would be preferential, although full training will be given. Previous use of Microsoft Teams also preferential.
SKILLS
• A very high level of attention to detail
• Highly organised & self-motivated
• Proficient computer literacy with a focus on professionally worded and formatted email communications being key, i.e. Microsoft Outlook
• Confident in use of CRM systems
• Having confidence in your own knowledge and ability
• Adaptability, easily able to build relationships with colleagues and customers
• Making a good cuppa will be a definite advantage!

Type de contrat

CDI

Localisation du poste

Site

Royaume Uni